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Call Us:  630-430-6912

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ERP Support When Your Operations Can’t Wait

Get responsive support for Microsoft Dynamics 365 Business Central and Acumatica from consultants who understand your system and your business.

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What Is ERP Support?

ERP support helps businesses maintain, troubleshoot, and improve their ERP system, including financials, inventory, operations, and integrations.

Who We Support

We support manufacturers, distributors, and retail businesses using Microsoft Dynamics 365 Business Central and Acumatica who rely on their ERP system to run daily operations.

Why AdCirrus Support

Work directly with experienced ERP consultants. We understand your system configuration and workflows. Focused on resolving issues quickly, not just responding

Submit a Support Request

Share a brief description along with relevant details such as document numbers, error messages, or screenshots to help us resolve your issue faster.

Response Time Expectations

  • Urgent – Response within 2 hours: System down, unable to ship, access issues, or payroll disruptions.

  • High – Same business day response: Batch issues, report changes, or data corrections impacting operations

  • Medium – Response within 2 business days: Process questions, user setup, or training requests.

  • Low – Response within 3 business days: Non-urgent questions or general process support.

To Help Us Resolve Faster

Include the following when possible:

 

  1. Document or transaction number
  2. Screenshot or error message
  3. Steps already taken

How Our Support Process Works

1.

Use the form above to share details about your issue. The more context you provide, the faster we can help.

2.

Your request is logged and evaluated based on business impact so critical issues are handled first.

3.

A team member familiar with your system will follow up within the expected response time.

4.

When needed, we’ll connect directly through screen sharing to troubleshoot and resolve efficiently.

5.

We continue working the support ticket and follow up to ensure the issue is fully addressed.

What Makes AdCirrus Support Different?

AdCirrus provides consultant-led ERP support, meaning you work directly with experienced ERP professionals who understand your system, workflows, and configuration. This leads to faster resolution and fewer back-and-forth interactions.

Business Central and Acumatica ERP Support

We provide ongoing ERP support for manufacturers, distributors, and retail businesses using Microsoft Dynamics 365 Business Central and Acumatica.

Common Support Areas

  • Financial transactions and posting issues

  • Inventory discrepancies and adjustments

  • Reporting and data visibility challenges

  • User access and permissions

  • Integration troubleshooting (Shopify, third-party tools)

Submit Ticket

Support FAQs

Response times depend on priority. Urgent issues are addressed within 2 hours, while lower priority requests are handled within 1–3 business days.

Yes. We provide support for Microsoft Dynamics 365 Business Central and Acumatica, including configurations, workflows, and integrations.

Yes. We support both standard ERP functionality and custom configurations, including integrations such as Shopify and third-party tools.

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Industry Specific Edition

Acumatica cloud ERP’s Industry-Specific Editions are a unique combination of Acumatica cloud ERP functionality and functionality specific to a particular industry or industry segment.

For example, the Manufacturing Edition includes both manufacturing and distribution modules, as well as modules for field service and general business use. The Distribution Edition includes only distribution modules.

The Industry-Specific Editions include all of the core Acumatica cloud ERP functionality including:

  • Core Accounting
  • Core Billing & Invoicing
  • Core Business Management  (including project management and portfolio management)
  • Core Data Modeling & Validation  (using the same data model used in the Core Accounting module)
  • Core Enterprise Resource Planning  (including CRM integration)
  • Core Human Resources & Payroll  (HRIS integration with HR applications such as Zenefits)
  • Core Inventory Management  (including barcode scanning technology that can be used to identify inventory items based on their UPC codes or SKU numbers.)

Service Management

Maximize dispatching and boost revenue by scheduling the right people at the right time, and see real-time data for work taking place in the field.

  • Single version of the truth
  • Multi-dimensional reporting
  • Security by role
  • Custom reports and personalized dashboards
  • Multiple display options

Customer Relationship Management

Set up customer relationship management: CRM is an important tool for any business that wants to build strong customer relationships and retain customers. With Acumatica, you can set up a customer relationship management system that works for your business.

The CRM feature includes:

  • Customizable reporting dashboards
  • Powerful business intelligence capability
  • Service and support automated workflows
  • A customer self-service portal

Project Management

Streamline project management: The project accounting suite enables you to track project costs, carry out planning and billing, and manage time and expenses while completely integrating with the fundamental accounting operations like general ledger and accounts payable.

Retail Commerce Management

Deliver a consistent customer experience across all your sales channels with full integration between your online, mobile, kiosk, and in-store service.

  • Reduce stock-outs and back orders 
  • Speed up order processing and fulfillment 
  • Streamline returns and exchange 
  • Provide an omni-channel experience 
  • Offer a world-class eCommerce presence 
  • Integration with web stores and POS systems

Order Processing

Use order processing: Order processing is another key feature of Acumatica ERP software. With this feature, you can streamline your order process and keep track of orders as they move through the pipeline.

Manufacturing Management

Built for make-to-stock, make-to-order, engineer-to-order, project centric, job shop, batch, repetitive manufacturing, and more.

  • Complete, multi-site cloud manufacturing control and planning system
  • Improve efficiency with intuitive, award-winning UI
  • Empower collaboration with cross-module workflows 
  • Create business resilience with our future proof design 

Inventory Optimization

Optimize inventory: Acumatica’s inventory management tools can help businesses reduce inventory costs and improve stock levels.

Warehouse Management

Streamline warehouse operations and transaction to reduce errors, automate processes and increase productivity.

  • Reduce errors 
  • Increase customer satisfaction
  • Automate data capture 
  • Simplify tracking
  • Prioritized, direct picking 

Utilize Business Intelligence

You may gather crucial data from various sources and show it in reports made for quick decision-making with Acumatica cloud ERP. This software includes analytical tools for monitoring the state of your business. It identifies problems before they substantially harm your company.

Sales Improvement

Acumatica’s sales management features can help businesses increase their sales and revenue.

Construction Management

Provides a complete, mobile-enabled cloud-based construction and accounting software solution.

  • Instant data access in role-based dashboards 
  • Native AI and ML for automation and data processing 
  • Superior compliance management 
  • Flexible drop-shipping to project sites 
  • Real-time connection among workers-field, office, and remote.

Improve financial management

There are a number of ways businesses can make the most out of Acumatica’s features. For example, businesses can use Acumatica to:

– Improve financial management: Acumatica’s financial management tools can help businesses save time and money by streamlining accounting and financial processes. This functionality includes:

●     General ledger incorporating real-time analysis fully integrated with all other features

●     Accounts receivable and payable

●     Cash, currency & tax management solutions

●     Fixed assets

●     Recurring revenue management