Need Support?

AdCirrus ERP team is dedicated to our clients by providing the best service support experience possible.
Please follow instructions below:

Submit a Support Ticket

Please review the support request instruction below

Step 1: Submit a Support Request

Complete the support request form

Please provide detailed information so we can better assist you.
Regular Support Hours: Monday – Friday 8:00 AM – 5:00 PM (CST)

Step 2: We will assign your support case based on the following:

You will receive a confirmation email with a Support Case Number.
Support cases are assigned on the urgency of the issue and checked daily.
Urgency level of requests are as follows:

- - - Urgent = 2 hours response time (System shutdown, cannot ship, security access, payroll down, etc.).
    - High = Same business day response time (Batch issues, minor report changes, minor data correction).
    - Medium = 2 business days response time(Process training, adding a new user).
    - Low = 3 business days response time (Correct data, non-emergency process related questions).

Customized implementation services for Acumatica, Microsoft Dynamics NAV, and Dynamics Business Central.

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Acumatica cloud ERP’s Industry-Specific Editions are a unique combination of Acumatica cloud ERP functionality and functionality specific to a particular industry or industry segment.

For example, the Manufacturing Edition includes both manufacturing and distribution modules, as well as modules for field service and general business use. The Distribution Edition includes only distribution modules.

The Industry-Specific Editions include all of the core Acumatica cloud ERP functionality including:

Core Accounting
Core Billing & Invoicing
Core Business Management (including project management and portfolio management)
Core Data Modeling & Validation (using the same data model used in the Core Accounting module)
Core Enterprise Resource Planning (including CRM integration)
Core Human Resources & Payroll (HRIS integration with HR applications such as Zenefits)
Core Inventory Management (including barcode scanning technology that can be used to identify inventory items based on their UPC codes or SKU numbers.)

Warehouse Management

Streamline warehouse operations and transaction to reduce errors, automate processes and increase productivity.

Reduce errors
Increase customer satisfaction
Automate data capture
Simplify tracking
Prioritized, direct picking

Inventory Optimization

Optimize inventory: Acumatica’s inventory management tools can help businesses reduce inventory costs and improve stock levels.

Manufacturing Management

Built for make-to-stock, make-to-order, engineer-to-order, project centric, job shop, batch, repetitive manufacturing, and more.

Complete, multi-site cloud manufacturing control and planning system
Improve efficiency with intuitive, award-winning UI
Empower collaboration with cross-module workflows
Create business resilience with our future proof design

Order Processing

Use order processing: Order processing is another key feature of Acumatica ERP software. With this feature, you can streamline your order process and keep track of orders as they move through the pipeline.

Retail Commerce Management

Deliver a consistent customer experience across all your sales channels with full integration between your online, mobile, kiosk, and in-store service.

Reduce stock-outs and back orders
Speed up order processing and fulfillment
Streamline returns and exchange
Provide an omni-channel experience
Offer a world-class eCommerce presence
Integration with web stores and POS systems

Project Management

Streamline project management: The project accounting suite enables you to track project costs, carry out planning and billing, and manage time and expenses while completely integrating with the fundamental accounting operations like general ledger and accounts payable.

Customer Relationship Management

Set up customer relationship management: CRM is an important tool for any business that wants to build strong customer relationships and retain customers. With Acumatica, you can set up a customer relationship management system that works for your business.

The CRM feature includes:

Customizable reporting dashboards
Powerful business intelligence capability
Service and support automated workflows
A customer self-service portal

Service Management

Maximize dispatching and boost revenue by scheduling the right people at the right time, and see real-time data for work taking place in the field.

Single version of the truth
Multi-dimensional reporting
Security by role
Custom reports and personalized dashboards
Multiple display options

Construction Management

Provides a complete, mobile-enabled cloud-based construction and accounting software solution.

Instant data access in role-based dashboards
Native AI and ML for automation and data processing
Superior compliance management
Flexible drop-shipping to project sites
Real-time connection among workers-field, office, and remote.

Sales Improvement

Acumatica’s sales management features can help businesses increase their sales and revenue.

Utilize Business Intelligence

You may gather crucial data from various sources and show it in reports made for quick decision-making with Acumatica cloud ERP. This software includes analytical tools for monitoring the state of your business. It identifies problems before they substantially harm your company.

Improve financial management

There are a number of ways businesses can make the most out of Acumatica’s features. For example, businesses can use Acumatica to:

– Improve financial management: Acumatica’s financial management tools can help businesses save time and money by streamlining accounting and financial processes. This functionality includes:

● General ledger incorporating real-time analysis fully integrated with all other features

● Accounts receivable and payable

● Cash, currency & tax management solutions

● Fixed assets

● Recurring revenue management