Please review the support request instruction below
Step 1: Submit a Support Request
Complete the support request form
- Please provide detailed information so we can better assist you.
- Regular Support Hours: Monday – Friday 8:00 AM – 5:00 PM (CST)
Step 2: We will assign your support case based on the following:
- You will receive a confirmation email with a Support Case Number.
- Support cases are assigned on the urgency of the issue and checked daily.
- Urgency level of requests are as follows:
- Urgent = 2 hours response time (System shutdown, cannot ship, security access, payroll down, etc.).
- High = Same business day response time (Batch issues, minor report changes, minor data correction).
- Medium = 2 business days response time(Process training, adding a new user).
- Low = 3 business days response time (Correct data, non-emergency process related questions).